Privacy

StudentFlow is a product of 123TEQ LLC. This page explains, in plain language, what we do with the information you share on studentflow.social. We keep it minimal on purpose.

What we collect

• What you tell us when you sign up. Your studio name and email address, and your website and Instagram handle if you choose to give them — plus basic technical details of the request (IP address, browser user-agent, referring page) and the campaign codes in the link that brought you to this site, which tell us which ad or website sent you. Signing up creates an account for your studio; we send you a sign-in link by email rather than asking for a password.
• Anonymous analytics. We use Umami, a privacy-friendly, cookieless analytics tool that we run on our own server, to see which pages and buttons get used in aggregate. It doesn't set cookies, doesn't follow you across sites, and doesn't build a profile of you. On the signup page and while you set up your studio, it also records how the page is used (where people click and how far they scroll) so we can see where they get stuck. Anything typed into a form is hidden before it leaves your browser, and recordings are deleted after 30 days. The rest of this site is not recorded. So that we can tell whether a visit that signs up goes on to set a studio up, your browser tab keeps a random number while it is open, and the sign-in link we email you carries it along. It is not a cookie, it is gone when you close the tab, and it holds nothing about you.
• What you write in the chat. If you use the Chat with us button, your messages, and your name and email address if you give them, are kept in our support inbox (Chatwoot, which we run on our own server) so a person can read and reply. Nobody is answered by a bot.
• The Meta advertising pixel. Every public page here — the site, and the signup page — loads Meta's pixel. Meta, in the United States, is told that a browser visited the page, and sets its own cookies in your browser. If you complete a signup, the pixel also tells Meta that one happened; it is not sent your name, your email address or anything else you typed. We use it to measure whether our own advertising brings studios here. You can limit it in your browser's cookie settings or through your Meta ad preferences, and Meta's own handling of it is covered by its privacy policy.

Why we collect it

To create and run your studio's account, to reply to you, and to understand how this page and our ads are working so we can improve them. The lawful basis is your request to us.

What we don't do

• We don't sell or rent your information to anyone.
• We set no cookies of our own — the Meta pixel described above is the only tracking on this site, and there is no other advertising tag on it.
• We don't post anything, anywhere, on your behalf without your approval.

How it's shared

Two companies handle it on our behalf, and no one else does. Cloudflare sends the email that carries your sign-in link, so it handles your email address. Meta receives the pixel data described above. We don't pass your details to anyone else, and we don't sell them.

Once you are using StudentFlow itself, your class footage and anything you hold about your own students live in the product, under the agreement we set up with your studio. This page covers only the studentflow.social website and signing up — not what happens inside the product.

How long we keep it

Your studio's account details stay for as long as you have an account with us. If you only ever wrote to us, we keep that for as long as we're in touch about it. Either way, you can ask us to delete it at any time, and a studio's Admin can delete the whole studio from Settings.

When a studio is deleted, everything in it goes: footage, posts, settings, sign-ups and every sign-in. We keep a one-line record that the studio existed (its name and the dates it was created and deleted) and our website statistics, which are about visits, not people. Database backups taken before the deletion still hold the studio's records, not its footage, and are never restored into StudentFlow.

Your choices

You can ask to see or delete anything we hold about you at any time. Just email [email protected].

Contact

Questions about privacy? [email protected]. We'll note any changes to this page here, with a new date.